Tuesday, February 19, 2008

Business Continuity Manangement

The BCM objectives as defined within the standard are “to counteract interruptions to business activities and to protect processes from the effects of major failures of information systems or disasters and to ensure timely resumption”. 
Usually, the better prepared you are, the more likely you will be to meet this objective, and the more effective will be your recovery.

Unfortunately, many organizations do not properly embrace risk assessment, and often start their business continuity project ill prepared.

PREPARATION: It is important at the outset to have the full commitment of the Board or Governing Body of the organization. Without this, problems downstream are inevitable. An awareness campaign should follow, to ensure that all staff are notified of that commitment. The business continuity project can then be initiated (central to which is the delivery of a business continuity plan). 
It is essential, however, that this project is formal and structured. Initial steps for the project itself will 
include defining scope and obtaining copies of all appropriate documents and information.

A formal risk assessment exercise must follow.

RISK ASSESSMENT: Initial emphasis on effective risk assessment will enable you to predict different types of incidents with more accuracy. It will help ensure that focus is applied to those areas to which it is most needed.
This aspect of BCM involves analyzing the business processes and identifying vulnerabilities through risk assessment and probability analysis. It includes the establishment of critical business timeframes including recovery time objectives (RTO) and maximum tolerable period of disruption (MTPD).

The RTO will represent the time interval between the incident occurring and the time when a measurable negative impact will result on the business whereas the MTPD will represent the time interval between the incident occurring and the time when the impact from the incident will become extremely serious for the business.

Following a detailed risk analysis of the business and its processes, suitable levels of safeguards and controls should be implemented that will protect the business processes and product delivery. It is important to understand that none of the above tasks can be short cut.

Proper planning and preparation may seem to be a burden, but the pay back could well be the survival of the organization itself. Fortunately, this is a well-trodden path, and specialist portals like the 
Disaster Recovery Planning Guide provide sound advice on how to take the initial steps described above.


I wish You Great Success.

Sunday, February 10, 2008

Partnering for Profit

The way you can stand out from your competitors is for you to position yourself as a business partner, 
always looking for ways to improve your customer's business.

Assist Your Customer's Business: When you deal with a businessperson, his business is very close to his heart. Relate with your customer in such a way to help him run his business better. The customer is going to be appreciative and will want to be associated with you and your company.

Differentiate Yourself: As a partner, you should always look for ways to cut costs and improve results for your customer. You should position yourself as someone who cares about their success more than you care about selling your product or service. This partnering approach will differentiate you and to keep your customers loyal.

Use Reciprocity Principle: A powerful business principle. 
You should be looking for opportunities to go the extra mile, to do more than you are paid for, to put in more than you take out. By extending yourself, you improve your positioning with the customer, and they would feel obligated. If you do this long enough and strong enough, you will eventually develop the a lasting partnership. 

Action Exercises: 
1- Think about how you can help your customer's customer with your product or service.
2- Focus on increasing your customer's profits and financial results. 

I wish You Great Success.